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Shipping Information

Free Shipping Everyday

Starting at $49+

What To Do When Your Order Arrives Location for Warehouse Pickup

  • Non-Frozen Items

    Free Shipping at $49+

    $5.99 Flat Rate for orders under $49

    *If order contains any frozen items, free shipping minimum is $199.

    Frozen Items

    Free Shipping at $199+

    Everyday, on all orders containing frozen items!

    Frozen Free Ship Packs starting at $69

    Orders below $199

    $25 Flat Rate

    *You can combine any non-frozen item (freeze-dried, chews, kibble, treats, supplements) with any frozen item to meet the $199 free shipping minimum.
  • Estimated Transit Time

    *4-day transit frozen orders are shipped on Mondays and Tuesdays only. *We are not able to ship frozen items to 5-day delivery areas.
  • When Your Order will Ship

    Please note: 4-day shipments are shipped on Mondays and Tuesdays only.

    Orders placed before 2 pm EST are processed the same day. If your order is placed after 2 pm EST, it will generally be processed for shipment the following day. We do not process orders over the weekend.

    If you are a one day transit, and your order is placed after 2 pm EST on a Friday, it will be processed for shipment the following Monday.

    Your order may arrive on a Saturday depending upon the ship day and transit time. We recommend you reference your tracking numbers to monitor transit and delivery times.

  • Order Day (if placed before 2pm EST) Estimated Ship Day
    Monday Same Day
    Tuesday Same Day
    Wednesday Same Day
    Thursday Same Day
    Friday Same Day
    Saturday Monday
    Sunday Monday
Please Note: The above are estimated shipping times. In the instance of a Holiday your order could take a little longer to process for shipment. 2019 Holiday Cutoff Time is at 12 Noon EST for the following days:
  • The Day Before Thanksgiving, Wednesday, November 27th
  • The Day After Thanksgiving, Friday, November 29th
  • Christmas Eve, Tuesday, December 24th
  • New Year's Eve, Tuesday, December 31st