Shipping Information
Free Shipping Everyday
Starting at $49+
What To Do When Your Order Arrives
Location for Warehouse Pickup
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Non-Frozen Items
Free Shipping at $49+
$5.99 Flat Rate for orders under $49
*If order contains any frozen items, free shipping minimum is $199.
Frozen Items
Free Shipping at $199+
Everyday, on all orders containing frozen items!
Frozen Free Ship Packs starting at $69
Orders below $199
$25 Flat Rate
*You can combine any non-frozen item (freeze-dried, chews, kibble, treats, supplements) with any frozen item to meet the $199 free shipping minimum.
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Estimated Transit Time
*4-day transit frozen orders are shipped on Mondays and Tuesdays only.
*We are not able to ship frozen items to 5-day delivery areas.
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When Your Order will Ship
Please note: 4-day shipments are shipped on Mondays and Tuesdays only.
Orders placed before 2 pm EST are processed the same day. If your order is placed after 2 pm EST, it will generally be processed for shipment the following day. We do not process orders over the weekend.
If you are a one day transit, and your order is placed after 2 pm EST on a Friday, it will be processed for shipment the following Monday.
Your order may arrive on a Saturday depending upon the ship day and transit time. We recommend you reference your tracking numbers to monitor transit and delivery times.
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Order Day (if placed before 2pm EST)
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Estimated Ship Day
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Monday
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Same Day
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Tuesday
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Same Day
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Wednesday
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Same Day
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Thursday
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Same Day
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Friday
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Same Day
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Saturday
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Monday
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Sunday
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Monday
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Please Note: The above are estimated shipping times. In the instance of a Holiday your order could take a little longer to process for shipment.
2019 Holiday Cutoff Time is at 12 Noon EST for the following days:
- The Day Before Thanksgiving, Wednesday, November 27th
- The Day After Thanksgiving, Friday, November 29th
- Christmas Eve, Tuesday, December 24th
- New Year's Eve, Tuesday, December 31st
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