Home > Shipping Information

Shipping Information

  • Non-Frozen Items

    Free Shipping at $49+

    $7.99 Flat Rate for orders under $49

    *If an order contains any frozen items, the free shipping minimum is $199.

    Frozen Items

    Free Shipping at $199+

    Every day, on all orders containing frozen items!

    Frozen Free Ship Packs starting at $89

    Orders below $199

    $30 Flat Rate

    *You can combine any non-frozen item (freeze-dried, chews, kibble, treats, supplements) with any frozen item to meet the $199 free shipping minimum.
  • Estimated Transit Time

    FedEx Home Delivery exceptions may extend transit times by 1 or 2 days. We pack plenty of dry ice in every shipment to ensure your order remains frozen. Your order may deliver on a Saturday or Sunday depending upon the ship day, transit time and if FedEx offers weekend delivery to your zip code. To find out if your zip code is available for weekend delivery, email us at [email protected] or call or text (317) 509-9811.
  • When Your Order will Ship

    Monday thru Thursday - Orders placed before 2 pm EST are shipped the same day. If your order is placed after 2 pm EST, it will generally ship the following day. We do not ship orders over the weekend. Friday - Orders placed before 1 pm EST are shipped the same day.

    Tracking numbers will be emailed when your order ships. We recommend you reference your tracking numbers to monitor transit and estimated time of delivery.

  • Order Day (if placed before 2pm EST) Estimated Ship Day
    Monday Same Day
    Tuesday Same Day
    Wednesday Same Day
    Thursday Same Day
    Friday - 1 pm EST Cutoff Time Same Day
    Saturday Monday
    Sunday Monday
Please Note: The above are estimated shipping times. Around Holidays, or if your shipping address does not offer weekend delivery, your order could take a little longer to process for shipment.

2023 Holiday Shipping Schedule

We are closed, and NOT SHIPPING, on the following days:

  • Thanksgiving, Thursday, November 23rd
  • Christmas Day, Monday, December 25th
  • New Year's Day, Monday, January 1st

The shipping cutoff time is 10 am EST for the following days:

  • The Day Before Thanksgiving, Wednesday, November 22nd
  • The Day After Thanksgiving, Friday, November 24th
  • Cyber Monday, November 27th
  • Friday Before Christmas, December 22nd
  • Friday Before New Year's Day, December 29th