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Shipping Information

Free Shipping Everyday

Starting at $49+

What To Do When Your Order Arrives Location for Warehouse Pickup

  • Non-Frozen Items

    Free Shipping at $49+

    $5.99 Flat Rate for orders under $49

    *If order contains any frozen items, free shipping minimum is $199.

    Frozen Items

    Free Shipping at $199+

    Everyday, on all orders containing frozen items!

    Frozen Free Ship Packs starting at $69

    Orders below $199

    $25 Flat Rate

    *You can combine any non-frozen item (freeze-dried, chews, kibble, treats, supplements) with any frozen item to meet the $199 free shipping minimum.
  • Estimated Transit Time

    FedEx delivery exceptions may extend transit times by 1 or 2 days. We pack plenty of dry ice in every shipment to ensure your order remains frozen. Your order may deliver on a Saturday or Sunday depending upon the ship day, transit time and if FedEx offers weekend delivery to your zip code. To find out if your zip code is available for weekend delivery, email us at customerservice@rawpawspet.com or call (866) 368-3369.
  • When Your Order will Ship

    Orders placed before 2 pm EST are shipped the same day. If your order is placed after 2 pm EST, it will generally ship the following day. We do not ship orders over the weekend.

    Tracking numbers will be emailed when your order ships. We recommend you reference your tracking numbers to monitor transit and estimated time of delivery.

  • Order Day (if placed before 2pm EST) Estimated Ship Day
    Monday Same Day
    Tuesday Same Day
    Wednesday Same Day
    Thursday Same Day
    Friday Same Day
    Saturday Monday
    Sunday Monday
Please Note: The above are estimated shipping times. Around Holidays your order could take a little longer to process for shipment. 2020 Holiday Cutoff Time is at 12 Noon EST for the following days:
  • The Day Before Thanksgiving, Wednesday, November 25th
  • The Day After Thanksgiving, Friday, November 27th
  • Cyber Monday, November 30th
  • Christmas Eve, Thursday, December 24th
  • New Year's Eve, Thursday, December 31st