It’s our goal to have 100%, satisfied customers. However, because of the "food-related” nature of our products, regulations prohibit us from canceling orders that have already shipped and/or accept returns on food products.
If you do not receive your order by the estimated delivery time which can be found
here and/or if you are unable to track your package, please call us at (866) 368-3369 and we will help investigate.
If you did not receive the products you ordered, or items within your shipment are damaged or defective, please retain the products and packaging, and call us within 3 days after receipt of your shipment. We may ask you to take pictures of the product and packaging, and email the pictures to -
[email protected] - along with an explanation. We will do our best to find a mutually acceptable resolution.
We also know that our pets have preferences just like their humans. A pet’s refusal to eat the food or treat is not a valid reason for return. In such an instance, please still call us because we always want to try to find find a reasonable resolution. We want our customers and their pets to be happy and will do what we can within reason to meet that goal!
Please Note: We do not have a blanket return policy for food returns. Please carefully review product descriptions, quantities, and pictures so you receive what you expect and do not feel the need to return excess or unwanted product. Please contact us within 3 days after receipt of your shipment for all compensation considerations.
