It’s our goal to have 100% satisfied customers. However, because of the "food related” nature of our products, unfortunately, we cannot cancel orders which have already been shipped and we are unable to accept returns on products.
If you do not receive your order by the estimated delivery time which can be found here and/or if you are unable to track your package, please call us at (866) 368-3369 and we will investigate and resolve.
If you did not receive the products you ordered, or items within your shipment are damaged or defective, please retain the products and packaging, and call us within 3 days after receipt of your shipment. We may ask you to take up to three pictures of the product, and email the pictures to - firstname.lastname@example.org - along with an explanation. We will do our best to find a mutually acceptable solution.
The Raw Paws Team has one rule about customers - the customer is always right. In most cases, to resolve an issue, we will provide an in-store credit to your customer account which will be auto-deducted from your order total the next time you make a purchase. You can view the balance of your in store credit here after logging into your customer account.
Please Note: We do not have a blanket return policy for food returns. Please carefully review product descriptions, quantities, and pictures so you receive what you expect and do not feel the need to return excess or unwanted product. Please contact us within 3 days after receipt of your shipment for all compensation considerations.