It’s our goal to have 100% satisfied customers. However, because of the "food related” nature of our products, unfortunately, we cannot cancel orders which have already been shipped and by law, we are unable to accept returns on food products.
If you do not receive your order by the estimated delivery time which can be found
here and/or if you are unable to track your package, please call us at (866) 368-3369 and we will investigate and resolve.
If you did not receive the products you ordered, or items within your shipment are damaged or defective, please retain the products and packaging, and call us within 3 days after receipt of your shipment. We may ask you to take up to three pictures of the product, and email the pictures to -
firstname.lastname@example.org - along with an explanation. We will do our best to find a mutually acceptable solution.
We also know that our pets have preferences just like their humans. A pet’s refusal to eat the food or treat is not a valid reason for return. In such an instance, please still call us because we always want to try to find find a mutually acceptable solution. We want happy customers and pets and will do what we can within reason to meet that goal!
The Raw Paws Team has one rule about customers - the customer is always right. In most cases, to resolve an issue, we will provide an in-store credit to your customer account which will be auto-deducted from your order total the next time you make a purchase.
Please Note: We do not have a blanket return policy for food returns. Please carefully review product descriptions, quantities, and pictures so you receive what you expect and do not feel the need to return excess or unwanted product. Please contact us within 3 days after receipt of your shipment for all compensation considerations.