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Help/FAQ

My Account

How do I create a customer account?
How do I edit my account information?
I forgot my password.

Order Status

I need to make a change to my order.
What is the status of my order?
How do I track my order after it ships?

Shipping Info

International Shipping
Free Warehouse Pickup
How will my order arrive?

Return Policy

What is your return policy?
When will my credit appear on my card?
How do I request a refund?

Pricing & Billing

Do I have to pay sales tax?
I have a question about my charges.
Where can I find view/print my invoice?

Gift Certificates & Coupons

How do I use a coupon code?

Shopping Resources

Raw Paws Month Supply
What are the benefits of raw feeding?
Knowledge Base